Privacy Policy

Last updated: August 6, 2026

Queen City Calls (“we,” “us”) provides missed-call text-back, appointment booking, and customer follow-up services to local businesses in the Greater Cincinnati area. This policy explains what information we collect, why, and what we do and do not do with it.

Information we collect

• Phone number and call details. When you call a business that uses our service and the call is not answered, we receive your phone number and the time of the call so we can text you back.
• Booking information. If you schedule an appointment, we collect the name, phone number, and email address you enter, along with your chosen time.
• Message records. We keep a record of the messages sent to you and your replies, so the business can serve you and so we can honor opt-out requests.

We do not buy phone number lists, and we do not upload or import contacts that did not come from a customer's own call or booking.

How we use it

Your information is used only to respond to your inquiry and to service your appointment. Specifically: to send you the missed-call reply and booking link, to confirm and remind you about an appointment you scheduled, to request a review after a completed job, and to let the business you contacted follow up with you.

SMS messaging and opt-out

Consent to receive text messages is established in one of two ways, and only these two: by pressing 1 when the greeting on an unanswered call asks whether you want a text, or by ticking the optional text message consent box on the booking form. Messages are sent only to numbers that contacted the business first and then gave one of those two agreements.

• Message frequency varies and depends on your own activity, such as calling or booking. This is not a recurring marketing program.
• Message and data rates may apply.
• Reply STOP to any message to opt out. You will receive a confirmation and no further messages.
• Reply HELP for assistance, or email [email protected].
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

Our text messaging program page sets out both opt-in paths in full, including the exact consent wording shown on the booking form and samples of every message we send.

Who we share information with

We share your information only with:

• The business you contacted, so they can serve you.
• Service providers that operate the system on our behalf, such as our telephony provider (Twilio) and our scheduling provider (Calendly). They process the data only to deliver the service.
• Legal authorities, if we are required by law to do so.

We do not sell your personal information, and we do not share it with advertisers or data brokers.

How long we keep it

We keep message and booking records for as long as needed to provide the service and to maintain opt-out records, and then delete them. Opt-out records are kept indefinitely so we do not message someone who asked us not to.

Security

Information is stored with our service providers under their security controls, and access is limited to the people who need it to run the service. No system is perfectly secure, but we do not retain more than the service requires.

Your choices

You can opt out of texts at any time by replying STOP. You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. We will respond within 30 days.

Children

Our service is for businesses and their adult customers. We do not knowingly collect information from anyone under 13.

Changes

If we change this policy, we will update the date at the top of this page.

Contact

Chris C Campbell LLC, doing business as Queen City Calls
2750 Cedar Ridge Drive
Lawrenceburg, IN 47025
[email protected]
(513) 822-5964